Keeping the customers happy and satisfied is critical to the survival of business in today’s ‘customer’s era’. Having a robust customer management system can help companies acquire new customers, retain the existing ones, and also convert potential customers to customers/consumers.
Successful negotiations are all about using soft skills to find the sweet spot where a favourable outcome can be reached for all sides. When people feel like they are being heard and valued, they are more likely to agree and cooperate in the process.
Work-life balance is central to managing one’s quality of life. It is much like walking on a tight rope. If you know how to balance both work life and personal life, you will certainly lead a happy life; failing to do so may leave you distressed.
A special initiative by organisations, typically set up when they are scaling up or going through a phase of transformation, Program Management Office (PMO) is a focused, high-impact effort to solve a burning issue such as accelerating sales or turning around profitability.
Summary: Looking around, one will find that some people are able cope with problems that little bit better than others. The primary explanation for this is that such people are simply ‘made of stronger stuff’. They are more resilient. You build a workforce for resilience, and you would have built them for success.