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Management Perspectives

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opinions from various thought
leaders & domain experts

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Winning the race for talent

by Steven Van Belleghem
Indian Management December 2020

When it comes to innovation in the war for talent, one of the most frequently asked questions is still: “In which technology do we need to invest?” when it should be “What kind of experience and culture do we want to offer our employees?” Organisations need to view employees through a new lens, and invest in offering them a meaningful and valuable experience—just as they do for customers.

Steven van Belleghem is one of the world’s leading thoughtleaders, speakers, and authors on customer engagement. His latest book is The Offer You Can’t Refuse.

Latest Articles

Oh! Those lala companies

A generic name for family-run businesses in India, ‘lala companies’ have unique attributes—great rewards…and greater punishment, if the lala stops liking your face!

by Krishan Kalra
Indian Management December 2022

Find the balance

There is substantial research showing that people who are successful in a holistic way—not just at making money—have high emotional intelligence. Do not confuse intelligence quotient (IQ) with EQ. Effective leaders allow themselves to be emotional privately. They process it, then come back and give the public their best selves, communicating constructively and listening more than talking.

by Jill Bausch
Indian Management December 2022

More From The Category

Boon or bane?

‘Conditional telework’, with all its conveniences, is fast gaining acceptance among management as well as employees, alike. However, it does come with its set of disadvantages too and many aspects of it are up for debate.

by Anindya Ganguly and Dr Sumanta Dutta
Indian Management September 2021

Humanise. Optimise. Digitise

Digital or not, most transformations do not cross the finish line. You might achieve your numbers for a while, but then people slip back to the old ways of working and nothing sticks, leaving you to solve the same problem again. In order to outdo poor transformation and engagement stats, we must manage to engage because the future of business is (still) people.

by Pamela Hackett
Indian Management August 2021
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