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Management Perspectives

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opinions from various thought
leaders & domain experts

Management Perspectives
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Organisational Culture

A matter of purpose

by Steve Curtin
Indian Management August 2022

Employees are pretty observant; they do not miss much. The actions and behaviours they see modeled and the ideals their immediate supervisor appears to value will inform their decisions and behaviour at work. If they see a management team that prioritises tasks, efficiencies, and productivity (job functions), then that is what they will focus on—often at the expense of the company’s own mission.

Steve Curtin is an expert and speaker on customer service management and leadership. He is author, Delight Your Customers and The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose.

Latest Articles

A change in role

Management

The ability for leaders and organisations to create and maintain an authentic human connection will play a critical role in whether organisations either thrive or survive in this increasingly VUCA business environment and leaders must navigate the complexities of our workforce with confidence and vision.
by Patrice Gordon
Indian Management November 2023

A self-perpetuating design

Organisational Culture

Changing business processes creates new organisational rituals, which leads to a changed culture. The exciting result of this approach is to create the ultimate, self-perpetuating business process design.
by Tony Saldanha and Filippo Passerini
Indian Management November 2023
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More From The Category

A self-perpetuating design

Organisational Culture

Changing business processes creates new organisational rituals, which leads to a changed culture. The exciting result of this approach is to create the ultimate, self-perpetuating business process design.
by Tony Saldanha and Filippo Passerini
Indian Management November 2023

A groundwork for new learnings

Organisational Culture

Being open and vulnerable can help leaders and their teams remove their masks and reveal their true selves. It also encourages everyone to become more self-aware of their strengths and areas they could adjust, which in turn can lay the groundwork for new learnings by setting goals—but not just any goals.
by Dr Sumanta Dutta
Indian Management October 2023
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