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A matter of purpose

by Steve Curtin
Indian Management August 2022

Employees are pretty observant; they do not miss much. The actions and behaviours they see modeled and the ideals their immediate supervisor appears to value will inform their decisions and behaviour at work. If they see a management team that prioritises tasks, efficiencies, and productivity (job functions), then that is what they will focus on—often at the expense of the company’s own mission.

Steve Curtin is an expert and speaker on customer service management and leadership. He is author, Delight Your Customers and The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose.

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