Management Perspectives

Why should the focus of first-time CEOs be on people skills and relationship building to ensure they feel thoroughly prepared for the demands of their role?

Three forces—digital relevance, people potential, and readiness of leaders— will serve to either propel or block the success of businesses in this transformational era.

Busting the following myths-

MYTH 1: More data always equals better strategic decision-making.
MYTH 2: AI will make strategic decision making a lot easier. 
MYTH 3: Exceptional strategic ideas impact your brand quickly.
MYTH 4: Strategy has to be logical. 
MYTH 5: Strategy is a lot more important than tactics.

Busting the following myths-

MYTH 1: Customer experience is the same as customer service.

MYTH 2: Customer experience is the responsibility of the CX function.

MYTH 3: Customer experience is only relevant for B2C companies.

MYTH 4: Investment in customer experience is an optional extra.

MYTH 5: AI and data are the future of customer experience.