Management Perspectives

The transition to a circular economy marks a pivotal moment for Indian businesses, offering more than just economic benefits. By transcending profit-driven models and adopting sustainable practices, companies can forge resilience, drive innovation, enhance customer value and generate enduring value for society and the environment alike.

Busting the following myths-
MYTH 1: You’ve got it or you haven’t.
MYTH 2: It is hard to distinguish intuition from other thought processes.
MYTH 3: Intuition is just bias.
MYTH 4: Intuition is unscientific and risky.
MYTH 5: Intuition is always right.

Busting the following myths-
MYTH 1: You’ve got it or you haven’t.
MYTH 2: It is hard to distinguish intuition from other thought processes.
MYTH 3: Intuition is just bias.
MYTH 4: Intuition is unscientific and risky.
MYTH 5: Intuition is always right.

Busting the following myths-

MYTH 1: Customer experience is the same as customer service.

MYTH 2: Customer experience is the responsibility of the CX function.

MYTH 3: Customer experience is only relevant for B2C companies.

MYTH 4: Investment in customer experience is an optional extra.

MYTH 5: AI and data are the future of customer experience.