Management Perspectives

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Strategy

New frontiers, newer opportunities

by Saumabha Barua
Indian Management September 2022

We’re nearing a threshold at which the technology is beginning to truly transform customer experience management. Customer sales and support services and customer experience management will never be the same again.

Saumabha Barua is General Manager at Tata Consultancy Services and currently leads the Intelligent Process Automation and Consulting & Transformation Practice for Utilities, Energy & Resources, and Manufacturing verticals

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