Management Perspectives

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New frontiers, newer opportunities

by Saumabha Barua
Indian Management September 2022

We’re nearing a threshold at which the technology is beginning to truly transform customer experience management. Customer sales and support services and customer experience management will never be the same again.

Saumabha Barua is General Manager at Tata Consultancy Services and currently leads the Intelligent Process Automation and Consulting & Transformation Practice for Utilities, Energy & Resources, and Manufacturing verticals

Latest Articles

Empathy in action

When organisations fail to embed inclusive values into everyday conversations, meetings, and decisions, those values become easy to sideline. Strategic communication brings coherence, clarity, and emotional resonance to inclusion work.

by Charlotte Otter
Indian Management September 2025

Flying forward: Sensitivity and sensibility

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

by Dr Rajeev Kumar Mehajan
Indian Management September 2025

More From The Category

Flying forward: Sensitivity and sensibility

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

by Dr Rajeev Kumar Mehajan
Indian Management September 2025

The mindful pivot

Mindfulness is more than a missing key in business. It is a doorway. One that leads from stress to resilience, from ego to empathy, from chaos to clarity. The business case is compelling, but the human case is even stronger.

by Josephine McGrail
Indian Management August 2025
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