Management Perspectives

When organisations fail to embed inclusive values into everyday conversations, meetings, and decisions, those values become easy to sideline. Strategic communication brings coherence, clarity, and emotional resonance to inclusion work.

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

Even when you cannot be seen, your body language is crucial to how your voice sounds, and when your camera is turned off on a Zoom call, it is even more important. To fully engage the people you speak with, they need to see and hear the relevant emotions in your voice.