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Mobilise your ‘secret army’

by Isobel Rimmer
Indian Management November 2020

If leaders mobilise the full potential of every member of the organisation’s ‘secret army’—people who resolve demos, chase payments, carry out checks, deliver goods, supporting sellers, handle logistics and deliveries, address queries, and resolve technical glitches—then they can come out stronger post COVID-19.

Isobel Rimmer is founder, Masterclass Training and author of the new book, Natural Business Development: Unleash your people’s potential to spot opportunities, develop new business and grow revenue.

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