Management Perspectives

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Mobilise your ‘secret army’

by Isobel Rimmer
Indian Management November 2020

If leaders mobilise the full potential of every member of the organisation’s ‘secret army’—people who resolve demos, chase payments, carry out checks, deliver goods, supporting sellers, handle logistics and deliveries, address queries, and resolve technical glitches—then they can come out stronger post COVID-19.

Isobel Rimmer is founder, Masterclass Training and author of the new book, Natural Business Development: Unleash your people’s potential to spot opportunities, develop new business and grow revenue.

Latest Articles

Empathy in action

When organisations fail to embed inclusive values into everyday conversations, meetings, and decisions, those values become easy to sideline. Strategic communication brings coherence, clarity, and emotional resonance to inclusion work.

by Charlotte Otter
Indian Management September 2025

Flying forward: Sensitivity and sensibility

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

by Dr Rajeev Kumar Mehajan
Indian Management September 2025

More From The Category

Flying forward: Sensitivity and sensibility

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

by Dr Rajeev Kumar Mehajan
Indian Management September 2025

The mindful pivot

Mindfulness is more than a missing key in business. It is a doorway. One that leads from stress to resilience, from ego to empathy, from chaos to clarity. The business case is compelling, but the human case is even stronger.

by Josephine McGrail
Indian Management August 2025
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