Management Perspectives

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A win-win situation

by Greg Kihlström
Indian Management April 2023

By focusing on both the needs of your customers, as well as those of your employees, you can ensure that everyone’s best interests are taken into consideration when making decisions or driving forward key initiatives within your organisation.

Greg Kihlström Best-selling author of Meaningful Measurement of the Customer Experience and the Agile Brand

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Empathy in action

When organisations fail to embed inclusive values into everyday conversations, meetings, and decisions, those values become easy to sideline. Strategic communication brings coherence, clarity, and emotional resonance to inclusion work.

by Charlotte Otter
Indian Management September 2025

Flying forward: Sensitivity and sensibility

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

by Dr Rajeev Kumar Mehajan
Indian Management September 2025

More From The Category

Flying forward: Sensitivity and sensibility

At its heart, aviation safety is not a checkbox—it is a covenant. A covenant that calls for vigilance from institutions, empathy from leaders, and maturity from citizens. If India is to truly honour those we lost, our collective promise must be clear: never again through neglect, never again through complacency. 

by Dr Rajeev Kumar Mehajan
Indian Management September 2025

The mindful pivot

Mindfulness is more than a missing key in business. It is a doorway. One that leads from stress to resilience, from ego to empathy, from chaos to clarity. The business case is compelling, but the human case is even stronger.

by Josephine McGrail
Indian Management August 2025
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