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A look at HDFC Bank’s foray into rural India and how it navigated with relative ease by clearly
Dr Shashank Shah is SAI Fellow’17, Harvard University. He is author, The Tata Group, Win-Win Corporations and Soulful Corporations
"Myth 1: Employee experience is about ping pong, perks, and parties—not profit.Myth 2: HR is in the Employee Experience driver’s seat.Myth 3: We handled this a few years ago.Myth 4: An annual engagement survey is enough.Myth 5: Technology will make work less human."
Organisations often forget that their earliest successes were built on curiosity, creativity, and constant reinvention. As AI reshapes the nature of work, these qualities become essential for survival. Reinvention cannot be delegated to innovation teams or episodic transformation initiatives.
A generic name for family-run businesses in India, ‘lala companies’ have unique attributes—great rewards…and greater punishment, if the lala stops liking your face!
A star performing employee gets elevated to a big leadership position, but one that is different from his domain. The situation throws up questions such as- ‘How does one learn to say “no” to an offer that is lucrative but not something that one wants do? Once one accepts this offer, but is unable to live up to the expectation of his/her bosses, how does one get out of this sticky situation?
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