As e-commerce platforms increasingly shape consumer choices, dark patterns in UI/UX design manipulate behaviour, erode trust, and challenge India’s evolving legal and regulatory framework.
Sohom Banerjee is a Doctoral Fellow at Jaipuria Institute of Management, Noida.
Dr. Sumanta Dutta is Assistant Professor, Postgraduate and Research Department of Commerce (M. Com), St. Xavier’s College (Autonomous), Kolkata.