Professionals can no longer rely on just their technical skills; they need to possess People Skills to work through and with people. Some people have an instinctive sense of good social skills or people skills, but others can surely learn and develop these skills.

People’s Skills are patterns of behavior and behavioral interactions. It is the ability to communicate effectively with people in a friendly way, especially in business or personal effectiveness skills. They are, “the various attributes and competencies that allow one to play well with another”. “Having good people’s skills means maximizing effective and productive human interaction to everyone’s benefit”. It is the “Office Diplomats” with strong emotional intelligence who are the most likely to be strong, effective corporate leaders. They realize that trusting relationships built on diplomacy and respect are at the heart of both individual success and corporate productivity.

According to Hockett, “Many of us live in two worlds, the real and the digital one. Make sure that your people’s skills are consistent across both.