Announcement

Now MAT Score/Result of last 5 administrations are available online. B-schools/Universities who are accepting MAT scores for facilitating the admission to their MBA/Allied programmes are advised to verify the MAT score submitted by the candidates from 1. AIMA Website: https://mat.aima.in/feb22/mat-result-login 2. AIMA office through e-mail: matibt@aima.in 3. MAT Score can be checked/verified by candidate name on the link: https://mat.aima.in/result-check

AIMA Online Training On Service Excellence for Enhancing Productivity

23 Dec 2022

Online

Contact Details

Neha Malhotra, Manager – Trainings
M: 8178340214 | E: nmalhotra@aima.in

Introduction


Customer Service Excellence can help your business thrive in many ways, like increasing sales, make your customers recommend you to others, comment and rate your company (helping your marketing team), and it ultimately make your customers even more open to your calls and to your proposals.

In this training Customer Service Excellence, you will learn not only what's an excellent customer service and learn and see new unique and amazing tools and frameworks, but also how to shape your own customer services guidelines and also how to create strategies that fit perfectly to your business and customers, so you can achieve an excellent service.

Training Objective

At the end of the session the participants will become aware of and acquire skills of service excellence thus enhancing productivity.

Key Deliverables

  • Understanding Service Excellence and it’s aim
  • As professionals how do we provide service excellence?
  • What are the elements of service excellence
  • Becoming aware of principles of service excellence
  • Knowing the pillars of service excellence
  • A tool for mapping the service excellence through a customised case study
  • Types of customers we deal with
  • Skills required to retain a customer and make him/ loyal
  • Importance of grievance redressal
  • Skills required for recovery
  • Follow up skills

Key Takeaway

  • The awareness and skills imparted in the training would enable the participant to hone these skills
  • Delve deep, self introspect and create an action plan to be implemented at work place for enhancing productivity

Methodology

Highly interactive with activity sheets, case studies, videos , quiz , tool for measuring customer expectations, discussion and power point presentation

Fees

INR 5000 + GST @ 18%

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