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AIMA Online Training On Effectual Business Correspondence

30 Nov 2021

Online

Contact Details

Neha MalhotraManager - Trainings
Mob: 8178340214, Email: nmalhotra@aima.in

Event Date: 30th November, 2021 | 3 PM – 6 PM

You can attend this training with your existing basic, working knowledge of language. Does not need expertise in grammar and vocabulary. Crafted for the typical working professional.

Meticulously designed and structured with real-life demonstrations

Easily learnable and implementable

 

Objectives:

  • Polish up your external and internal correspondence- Emails, Letters, Refusals, Proposals, Reports, Enquiries, Product promotions, seeking favours and pending payments, replying to angry stakeholders and misc routine communication such as responses to queries, complaints, and business enquiries
  • Be effective and assertive in your internal communication in the organization with peers, departments, new recruits, superiors and juniors.
  • Making every email and letter an image-projection opportunity, an occasion to impress, persuade and influence, to get things done, to say ‘no’ while maintaining relationships, to earn reputation and goodwill for the organization
  • This training covers a wide spectrum of correspondence you generally handle now, or will handle at senior levels later.

 

Introduction

You don’t need a mastery of language, grammar and vocabulary. It is a craft you can easily learn. The manner in which you write to people within and outside the organization casts either a good impression, or leaves a bad perception. What and how you have written affects your image and your company’s goodwill. Unfortunately, exposure to social media has hampered our skills in business correspondence. A refreshing interaction on this topic is surely the need of the day. This inspiring tutorial will empower you to assess: How efficiently are you corresponding? How effective is your business communication? How often are you able to persuade and influence others? Are you able to refuse favours and requests without affecting goodwill and relationships? Join this session to elevate your correspondence skills and show yourself and your company in the best light.

Training Objectives

Improve and elevate your business correspondence skills while you write mails, letters, proposals, warning letters, responses to queries/complaints, seek favours like pending payments/new orders and business- a wide spectrum of routine business situations will be covered.

Benefits of Attending

  • Polish up your external and internal correspondence- Emails, Letters, Refusals, Proposals, Reports, Enquiries, Product promotions, seeking favours and pending payments, replying to angry stakeholders and misc routine communication such as responses to queries, complaints, and business enquiries
  • Be effective and assertive in your internal communication in the organization with peers, departments, new recruits, superiors and juniors.
  • Make every email and letter an image-projection opportunity, an occasion to impress, persuade and influence, to get things done, to say ‘no’ while maintaining relationships, to earn reputation and goodwill for the organization
  • This training covers a wide spectrum of correspondence you generally handle now, or will handle at senior levels later.

Target Beneficiaries

This programme has been conceived and designed to benefit executives and managers across all departments in organizations, notably- Admin, H.R, Finance, Marketing & Selling, Corporate Communication & P.R, Complaints, Purchase, Procurement, Engineering & Design, Production, all support Services. Executive Assistants/Personal Assistants to senior executives will benefit too.

Programme Content

  • Understanding how each piece of correspondence is an opportunity
  • Opportunities we miss due to faulty correspondence
  • Common situations requiring correspondence- all types of routine communication by staff of various departments, Planning for effectual correspondence
  • Giving up past practices and clichéd correspondence- writing convincingly and assertively
  • Etiquettes of Email correspondence, traditional correspondence
  • Structure, words, opening hooks, courtesy/warmth/ goodwill, closing and salutations, brevity, impactful closing
  • Replying to angry and discourteous communication, handling complaint letters, refusing favours
  • Phrases and expressions to avoid, learning the “you” approach, avoiding verbosity, avoiding exaggeration- writing coherently and clearly
  • Sales letters, product promotions, pitching letters, bad-news letters
  • Writing to trans-national and international associates and customers

Fees

INR 3500 + GST @ 18%

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