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Two Days Training Programme on Behavioural Skills for Executive Assistants/Secretaries, 20-21 October, 2016, Mumbai

Online Registration

All India Management Association (AIMA), is the national apex body of management profession in the country. AIMA has a broad base of 64 Local Management Associations including two cooperating LMAs abroad, with a membership of over 30,000. AIMA is represented on the Boards of India's premier Business Institutions and also represented on Boards of Government bodies including the AICTE, National Board of Accreditation, National Productivity Council to name a few. In addition, AIMA brings to the Indian managers, the best management practices and techniques through numerous foreign collaborations with professional bodies and institutions.

Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a greater insight into how an organisation runs at a senior level. They are frequently required to supervise others and take charge of challenging tasks. They communicate across levels within the organisation including top management, external clients, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.

To be more effective and efficient, apart from business skills, there are certain behavioral skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme is especially designed in view of the continuous requests from the industry. The training will provide an opportunity to review and develop interpersonal and behavioural skills of the participants and maximise their effectiveness.

The training programme will offer Executive PA Skills required to work at a senior level:

  • Managing Pressure and Conflicting Demands
  • Influencing Skills gaining support and cooperation of others
  • Managing Human Relations
  • Communicating with Stakeholders
  • Effective Management of Client Relationships
  • Achieving Service Excellence
  • Planning, Prioritising & Monitoring
  • Decision Making
  • Business Etiquette
  • Maintaining Confidentiality

This training programme is endorsed by NOCN, a leading UK awarding organization. The participants will receive a certificate awarded by AIMA and endorsed by NOCN, UK

The training programme offers following learning benefits:

  • Become more proactive
  • Handling work stress and conflicting situations
  • Identify ways to expand your managerial skills
  • Have more control over your time and work output
  • Use communication as a tool to achieve results
  • Build effective working relationships
  • Develop skills to manage organisation's image

NOCN is a UK based large international awarding and assessment organisation which has been in existence since 1987. Its objectives are to help people of all kinds, no matter how disadvantaged, to develop their skills and reach their potential. It awards a wide range of management qualifications as well as qualifications, assessments and apprenticeships in many industry sectors such as construction, engineering and manufacturing, facilities management, finance, health and social care, hospitality, IT, retail, security, telecomm and transport as well as employability skills, English and mathematics. In the 1980's its ground breaking approach to accredited skills development established what was then called a 'passport' for learners to demonstrate a transportable portfolio of skills.

17,500/- per participant. Plus 15% service tax applicable on partification fee.
Service Tax No. AAATA 1644 AST001, PAN No. AAATA 1644 A
10% discount for AIMA Members and for 2 members or more from same organisation

For online registration, please visit www.aima.in

For registration and further details, please contact:

Saumya Singh, Assistant Director
Centre for Skill Development & Training
All India Management Association
Management House, 14, Institutional Area, Lodi Road, New Delhi-110 003
Tel: 011-24645100, 43128100 (Ext 512) 24608531 (D), Mob.: +91 9810475327,
Email: saumya@aima.in | www.aima.in