THE OFFICE OF AIMA CENTRE FOR MANAGEMENT EDUCATION AT ANDHRA ASSOCIATION BUILDING, 24-25 INSTITUTIONAL AREA, LODHI ROAD, NEW DELHI HAS RELOCATED TO AIMA’S NEW PREMISES AT 15, LINK ROAD, LAJPAT NAGAR, PART-III, NEW DELHI W.E.F 6TH NOVEMBER 2017                   The office of AIMA Centre for Management Services at Management House, 14 Institutional Area, Lodi Road, New Delhi - 110003 has relocated to AIMA’s new premises at 15, Link Road, Lajpat Nagar, Part-III, New Delhi w.e.f. 13th November 2017
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Two Days Training Programme on Behavioral Skills for Executive Assistants/Secretaries, 24-25 May 2018, New Delhi

Two Days Training Programme
Behavioral Skills for Executive Assistants/Secretaries

24-25 May 208, New Delhi

Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a greater insight into how an organisation runs at a senior level. They are frequently required to supervise others and take charge of challenging tasks. They communicate across levels within the organisation including top management, external clients, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.

About AlMA

All India Management Association (AlMA), is the national apex body of management profession in the country. AlMA has a broad base of 64 Local Management Associations including two cooperating LMAs abroad, with a membership of over 30,000. AlMA is represented on the Boards of India's premier Business Institutions and also represented on Boards of Government bodies including the AICTE, National Board of Accreditation, National Productivity Council to name a few. In addition, AlMA brings to the Indian managers, the best management practices and techniques through numerous foreign collaborations with professional bodies and institutions.

To be more effective and efficient, apart from business skills, there are certain behavioral skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme is especially designed in view of the continuous requests from the industry. The training will provide an opportunity to review and develop interpersonal and behavioural skills of the participants and maximise their effectiveness.

The training programme will offer Executive PA Skills required working at a senior level:

  • Managing Pressure and Conflicting Demands
  • Influencing Skills gaining support and cooperation of others
  • Managing Human Relations
  • Communicating with Stakeholders
  • Effective Management of Client Relationships
  • Achieving Service Excellence
  • Planning, Prioritising & Monitoring
  • Decision Making
  • Email Etiquette
  • Maintaining Confidentiality

The training programme offers following learning benefits:

  • Become more proactive
  • Handling work stress and conflicting situations
  • Identify ways to expand your managerial skills
  • Have more control over your time and work output
  • Use communication as a tool to achieve results
  • Build effective working relationships
  • Develop skills to manage organisation's image

Rs.15,500/- per participant + 18% GST. 10% discount for AIMA Members and for 2 members or more from same organisation

Saumya Singh
Assistant Director

All India Management Association
15,Link Road, Lajpat Nagar III,
New Delhi-110024

Tel: 011-47673010 (D)
Cell: 9810475327