Executive Assistants / Secretaries: Behavioural Skills Training 22-23 November 2018 Mumbai

Event Details

Two Days Training Programme on
Executive Assistants / Secretaries: Behavioural Skills Training
22-23 November 2018, Mumbai

Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a greater insight into how an organisation runs at a senior level. They are frequently required to supervise others and take charge of challenging tasks. They communicate across levels within the organisation including top management, external clients, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.

About AlMA

All India Management Association (AlMA), is the national apex body of management profession in the country. AlMA has a broad base of 64 Local Management Associations including two cooperating LMAs abroad, with a membership of over 30,000. AlMA is represented on the Boards of India's premier Business Institutions and also represented on Boards of Government bodies including the AICTE, National Board of Accreditation, National Productivity Council to name a few. In addition, AlMA brings to the Indian managers, the best management practices and techniques through numerous foreign collaborations with professional bodies and institutions.

Year 2017

Two Days Training Programme on
Behavioral Skills for Executive Assistants / Secretaries
25-26 May, 2017, New Delhi

AIMA organised a two-day training program on ‘Behavioural Skills for Executive Assistants / Secretaries’, on 25-26 May 2017 New Delhi. The training programme was for administrative professionals, including Executive Assistants, Office Secretary and Executive PA, Secretaries or other members of the administrative support staff who need to expand their skills so they can better support their manager/s and organization.

The two day training covered topics like Managing Pressure and Conflicting Demands ,Influencing Skills gaining support and cooperation of others, Managing Human Relations, Communicating with Stakeholders, Effective Management of Client Relationships Achieving Service Excellence ,Achieving Service Excellence, Planning, Prioritizing & Monitoring, Decision Making, Business Etiquette, Maintaining Confidentiality. The programme was well received from the participants.

Year 2016

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Training conducted on

'Behavioural Skills for Executive Assistants / Secretaries'

20-21 October 2016, Mumbai

Forth in the series , All India Management Association (AIMA), organized training program on “Behavioural Skills for Executive Assistants / Secretaries’ at The Ambassador Hotel ,V.N Road, Churchgate (West), Mumbai – 400 020 held on 20-21 October 2016. Under this training initiative of AIMA in last 12 months 63 organizations participated and 105 participants were benefited. This training programme is for administrative professionals, including Executive Assistants, Office Secretary and Executive PA, Secretaries or other members of the administrative support staff who need to expand their skills so they can better support their manager/s and organization. Participants’ profile of the training is EA to MD, EA to the President ,EA to Vice-Chairman ,EA to VP-HR & COO, Executive Assistant to CEO & MD, Executive Assistant to Director Finance ,EA to CFO, Secretary to General Manager etc. This training is now endorsed by NOCN, a leading UK Awarding organization and the participants received certificate awarded by AIMA and endorsed by NOCN, UK. The training held in Mumbai was attended by 26 participants from 19 organizations. The participants were from places including Assam, Bangalore, Indore , New Delhi and Mumbai. This comprehensive training provided a wide range of skills to help participants handle any work challenge with greater confidence and effectiveness. The participants learnt how to communicate confidently and assertively, develop and use power and authority. Experiential learning was used as a training methodology, which motivated the participants intrinsically. The participants have acquired a wealth of information from their own experiences which enriched learning environment. The trainer of the programme was Ms Nasreen Khan. Mr Barttanu Kumar Das, Head – Human Resources, Blue Dart Express Ltd. was invited as the guest speaker to share his experience during the valedictory session. The participants were appreciative of the training content and the impact it made on them.