Event Details
Two Days Training Programme on
Executive Assistants / Secretaries: Behavioural Skills Training
22-23 November 2018, Mumbai
ONLINE REGISTRATION
Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a greater insight into how an organisation runs at a senior level. They are frequently required to supervise others and take charge of challenging tasks. They communicate across levels within the organisation including top management, external clients, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.
About AlMA
All India Management Association (AlMA), is the national apex body of management profession in the country. AlMA has a broad base of 64 Local Management Associations including two cooperating LMAs abroad, with a membership of over 30,000. AlMA is represented on the Boards of India's premier Business Institutions and also represented on Boards of Government bodies including the AICTE, National Board of Accreditation, National Productivity Council to name a few. In addition, AlMA brings to the Indian managers, the best management practices and techniques through numerous foreign collaborations with professional bodies and institutions.
Programme Objectives
To be more effective and efficient, apart from business skills, there are certain behavioral skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme is especially designed in view of the continuous requests from the industry. The training will provide an opportunity to review and develop interpersonal and behavioural skills of the participants and maximise their effectiveness.
Programme Content
The training programme will offer Executive PA Skills required working at a senior level:
- Managing Pressure and Conflicting Demands
- Influencing Skills gaining support and cooperation of others
- Managing Human Relations
- Communicating with Stakeholders
- Effective Management of Client Relationships
- Achieving Service Excellence
- Planning, Prioritising & Monitoring
- Decision Making
- Email Etiquette
- Maintaining Confidentiality
Programme Benefits
The training programme offers following learning benefits:
- Become more proactive
- Handling work stress and conflicting situations
- Identify ways to expand your managerial skills
- Have more control over your time and work output
- Use communication as a tool to achieve results
- Build effective working relationships
- Develop skills to manage organisation's image
Participation Fee
Rs.17,000/- per participant + 18% GST. 10% discount for AIMA Members and for 2 members or more from same organisation
Contact for Registration
Saumya Singh
Assistant Director
All India Management Association
15,Link Road, Lajpat Nagar III,New Delhi-11002
Tel: 011-47673010 (D), Cell: 9810475327
Email: saumya@aima.in
Website:www.aima.in
Year 2017
Two Days Training Programme on
Behavioral Skills for Executive Assistants / Secretaries
25-26 May, 2017, New Delhi
AIMA organised a two-day training program on ‘Behavioural Skills for Executive Assistants / Secretaries’, on 25-26 May 2017 New Delhi. The training programme was for administrative professionals, including Executive Assistants, Office Secretary and Executive PA, Secretaries or other members of the administrative support staff who need to expand their skills so they can better support their manager/s and organization.
The two day training covered topics like Managing Pressure and Conflicting Demands ,Influencing Skills gaining support and cooperation of others, Managing Human Relations, Communicating with Stakeholders, Effective Management of Client Relationships Achieving Service Excellence ,Achieving Service Excellence, Planning, Prioritizing & Monitoring, Decision Making, Business Etiquette, Maintaining Confidentiality. The programme was well received from the participants.