• Home
  • Events
  • Two Days Training Programme on Behavioral Skills for Executive Assistants / Secretaries, 25-26 May, 2017

Two Days Training Programme on Behavioral Skills for Executive Assistants / Secretaries, 25-26 May, 2017

Online Registration



Executive Assistants / Secretaries, Office Secretaries, Administrative Professionals and Executive PAs need to work in the highly demanding and challenging work environment. More than basic office management, their role includes a grate insight into how an organization runs at a senior level. They are frequently required to supervise other and take charge of challenging task. They communicate across levels within the organization including top management, external client, vendors and senior professionals. Frequently, they act as a vital link between the top executive and various departments.

All India Management Association (AIMA), as the national apex body of management profession in the country is committed to enhancing the competence of management profession through its multifaceted activities. AIMA has a broad base of 66 Local Management Associations including two cooperating LMAs abroad, with a membership of over 30,000. AIMA is represented on the Boards of India's premier Business Institutions and also represented on Boards of Government bodies including the AICTE, National Board of Accreditation, National Productivity Council to name a few. In addition, AIMA brings to the Indian managers, the best management practices and techniques through numerous foreign collaborations with professional bodies and institutions.

NOCN is a UK based large international awarding and assessment organisation which has been in existence since 1987. Its objectives are to help people of all kinds, no matter how disadvantaged, to develop their skills and reach their potential. It awards a wide range of management qualifications as well as qualifications, assessments and apprenticeships in many industry sectors such as construction, engineering and manufacturing, facilities management, finance, health and social care, hospitality, IT, retail, security, telecomms and transport as well as employability skills, English and mathematics. In the 1980’s its ground breaking approach to accredited skills development established what was then called a ‘passport’ for learners to demonstrate a transportable portfolio of skills.

To be more effective and efficient, apart from business skills, there are certain behavioural skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme was especially designed in view of the continuous requests from the industry. The training provided an opportunity to review and develop interpersonal and behavioural skills of the participants to maximise their effectiveness.

The training programme offers following learning benefits:

  • Become more proactive
  • Handing work stress and conflicting situations
  • Identify ways to expand your managerial skills
  • Have more control over your time and work output
  • Use communication as a tool to achieve results
  • Build effective working relationships
  • Develop skills to manage organisation's image

The training programme will offer executive PA Skills required to work at a senior level :

  • Managing Pressure and Conflicting Demands
  • Influencing Skills gaining support and cooperation of others
  • Managing Human Relations
  • Communicating with Stakeholders
  • Effective Management of Client Relationships Achieving Service Excellence
  • Planning, Prioritizing & Monitoring
  • Decision Making
  • Business Etiquette
  • Maintaining Confidentiality

Rs - 17,500/- per participant. Plus 15% service tax applicable on participation fee.
Service Tax No. AAATA1644AST001, PAN No. AAATA1644A
10% discount for AIMA Members and for 2 members or more from same organisation.

For online registration, please visit www.aima.in

For Registration and further details, please contact

Saumya Singh, Assistant Director
Centre for Skill Development & Training
All India Management Association
Management House, 14, Institutional Area, Lodi Road, New Delhi-110 003
Tel: 011-24645100, 43128100 (Ext:512) 24608531(D), Mob.: +91 9810475327,
Email: saumya@aima.in;   Website: www.aima.in

View Photo Gallery

Training conducted on
'Behavioural Skills for Executive Assistants / Secretaries'

20-21 October 2016, Mumbai


Forth in the series , All India Management Association (AIMA), organized training program on “Behavioural Skills for Executive Assistants / Secretaries’ at The Ambassador Hotel ,V.N Road, Churchgate (West), Mumbai – 400 020 held on 20-21 October 2016. Under this training initiative of AIMA in last 12 months 63 organizations participated and 105 participants were benefited.

This training programme is for administrative professionals, including Executive Assistants, Office Secretary and Executive PA, Secretaries or other members of the administrative support staff who need to expand their skills so they can better support their manager/s and organization. Participants’ profile of the training is EA to MD, EA to the President ,EA to Vice-Chairman ,EA to VP-HR & COO, Executive Assistant to CEO & MD, Executive Assistant to Director Finance ,EA to CFO, Secretary to General Manager etc.

This training is now endorsed by NOCN, a leading UK Awarding organization and the participants received certificate awarded by AIMA and endorsed by NOCN, UK.

The training held in Mumbai was attended by 26 participants from 19 organizations. The participants were from places including Assam, Bangalore, Indore , New Delhi and Mumbai.

This comprehensive training provided a wide range of skills to help participants handle any work challenge with greater confidence and effectiveness. The participants learnt how to communicate confidently and assertively, develop and use power and authority.

Experiential learning was used as a training methodology, which motivated the participants intrinsically. The participants have acquired a wealth of information from their own experiences which enriched learning environment. The trainer of the programme was Ms Nasreen Khan. Mr Barttanu Kumar Das, Head – Human Resources, Blue Dart Express Ltd. was invited as the guest speaker to share his experience during the valedictory session.

The participants were appreciative of the training content and the impact it made on them.